Refund policy

Return & Refund Policy

Last updated: July 26, 2026

All sales are final. Because our products are cosmetics and personal care items applied directly to the skin, we do not accept returns or exchanges once a product has been opened or used, for health and hygiene reasons.

Damaged, defective, or incorrect items

The one exception: if your order arrives damaged, defective, or is not what you ordered, contact us within 14 days of delivery at the email below with your order number and a photo of the item. We will arrange a replacement or a refund for that item.

Unopened items

Unopened, unused products in their original, sealed packaging may be returned within 14 days of delivery for a refund of the product price. Shipping costs are non-refundable, and you are responsible for return shipping.

Order cancellations

Orders can be cancelled only before they have shipped. Once an order has shipped, it is subject to this policy.

Refunds

Approved refunds are issued to your original payment method within 5–10 business days of approval.

Contact us

For any return or refund questions, email us at lumera.beauty12@gmail.com